Last Updated: August 28, 2026
At PrintFotor, we want you to be satisfied with your purchase. Because many of our products are personalized and made specifically according to your requirements, our return and refund policy is different from that of standard, non-personalized products.
Personalized Products
Most PrintFotor products are personalized using photographs, artwork, text, colors, sizes, layouts, and other options selected by the customer.
Because personalized products are made specifically for each customer, we generally do not accept returns for change of mind. Personalized products cannot normally be resold to another customer, and orders that have already entered production may not be cancelled.
Customers are responsible for checking their design and order details carefully before placing an order.
This policy does not affect any consumer rights that cannot legally be excluded.
Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide your order number, name used for the order, a description of the damage, and clear photographs of the damaged product and packaging, where applicable.
After reviewing your request, we may provide a replacement, refund, or another appropriate solution.
Defective or Incorrect Products
If you receive a defective, damaged, incorrect, or materially different product, please contact us as soon as possible.
Examples include receiving the wrong product, receiving the wrong size, significant printing defects, missing components, damage that occurred before delivery, or incorrect personalization caused by our production error.
If the issue is confirmed to be our error, we may provide a replacement or refund.
Incorrect Customer Information
PrintFotor is not responsible for mistakes made by customers when placing an order.
This may include incorrect spelling or wording, an incorrect shipping address, incorrect product selection, incorrect size or color selection, low-quality or unsuitable photographs, incorrect cropping or positioning selected by the customer, or other information entered incorrectly by the customer.
Please carefully review your order before completing your purchase.
Photo Quality
Customers are responsible for ensuring that uploaded photographs are suitable for printing.
If a photograph is low resolution, blurry, incorrectly cropped, or otherwise unsuitable for printing, the final product may not have the expected quality.
Minor differences in color or appearance may occur because of differences between computer or mobile screens and physical printing.
Such minor differences do not necessarily constitute a defect.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests received before production begins.
Once a personalized order has entered production, cancellation may no longer be possible.
If a cancellation is approved, the applicable refund will generally be issued to the original payment method.
Refunds
If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
PrintFotor is not responsible for delays caused by your financial institution or payment provider.
Replacement Orders
If a replacement is approved, we may request photographs or other information showing the issue with the original product.
We may also request that the original product be returned where necessary.
If the replacement is approved because of a manufacturing or fulfillment error, we will provide instructions for the replacement process.
Return Shipping
If a return is required because PrintFotor sent a defective, damaged, or incorrect product, we will provide appropriate return instructions.
If a return is requested for another reason, the customer may be responsible for applicable return shipping costs, subject to applicable law.
Non-Returnable Products
Unless required by applicable law, personalized products generally cannot be returned solely because of a change of mind.
This may include personalized photo frames, personalized posters, personalized canvases, personalized poster strips, and other customized or made-to-order products.
Refund Exceptions
A refund or replacement may not be available where the product was damaged after delivery due to misuse or improper handling, the customer provided incorrect information, the customer provided an unsuitable photograph, the product was altered after delivery, the claim is made outside the applicable claim period, or the issue does not qualify under this Refund and Return Policy.
This section does not exclude any rights or remedies required by applicable law.
How to Request a Refund or Replacement
To request a refund or replacement, please contact us at:
Email: info@printfoter.com
Please include your order number, name, date of purchase, description of the issue, and photographs or other supporting information where applicable.
We will review your request and contact you regarding the next steps.
Processing Time
We aim to review refund and replacement requests as quickly as reasonably possible.
Once a refund has been approved, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Contact Us
PrintFotor
Wisconsin Ave, Suite 700
Chevy Chase, Maryland 20815
USA
Email: info@printfoter.com